shipping policy

Shipping Policy

Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there's a significant delay.

Shipping Time
Once your order has shipped, delivery typically takes 7-14 business days, depending on your location. Please note that delivery times are estimates and can vary due to customs processing, carrier delays, or other factors outside our control.

Order Tracking
As soon as your order ships, you'll receive a confirmation email with a tracking number so you can follow its journey right to your door. Please allow 2-5 business days for tracking information to update after you receive it.

International Shipping
We currently ship to many countries worldwide. International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in your order total or shipping cost.

Delayed or Missing Orders
If your order hasn't arrived within the estimated delivery window, please check your tracking information first. If it still hasn't arrived or shows no movement, contact our support team and we'll help track it down.

Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us within 12 hours of placing your order so we can attempt to correct it before it ships.

Lost or Damaged Packages
If your package arrives damaged, or if tracking shows it was delivered but you never received it, reach out to our support team within 7 days so we can help resolve the issue.